Reference

Terms Conditions for Your cahaya toto Account

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access the lobby at cahaya toto. Access to our services depends on local law and is available only where permitted in your region.

Account eligibility appliesDANA · OVO · GoPay coveredJurisdiction-dependent accessAccount security obligationsFair use policy enforced
cahaya toto Terms Conditions for Your cahaya toto Account
HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

Your account data is stored with encryption in transit and at rest. We retain transaction records — including DANA, OVO, and GoPay deposit and withdrawal logs — for the period required by applicable regulations, after which they are deleted or anonymised. You have the right to request a copy of the data we hold on your account, to correct inaccurate details, and to ask us to close your account and remove your personal information where local law permits. Submit any of these requests through the support channel in your dashboard.

Data Retention

We keep your account and transaction records only as long as required by applicable law. After that period, records are deleted or anonymised in line with our internal data schedule.

Cookie Policy

Session cookies maintain your login state and lobby preferences. You control cookie behaviour through your browser settings; disabling them may affect how certain account pages load.

Account Security

Every new-device login triggers an OTP to your registered number. If you receive an OTP you did not request, change your password immediately and contact support.

Your Data Rights

Request a copy of your data, correct inaccurate details, or ask for account deletion through the Help section in your dashboard. We respond to verified requests within the timeframe local law requires.

REACH OUR TEAM

How to Contact Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute about a transaction processed through DANA, OVO, or GoPay, our support team is available around the clock. Reach us through live chat on the site, or send a message via the contact form in your account dashboard. We aim to respond to terms-related queries within one business day.

Live Chat Open the chat widget from any page in your account. Our team handles terms clarifications, account queries, and payment disputes around the clock.
Account Dashboard Log in and go to the Help section to submit a written query. Attach your transaction reference for faster handling of DANA, OVO, or GoPay payment questions.
Email Support Send detailed terms or account questions to our support address listed in the dashboard. Include your registered account ID so we can locate your record quickly.

Common Questions About These Terms

These questions cover what our terms mean for your account day to day — from how payments are handled to what happens if you want to close your account or dispute a charge.

Yes. These terms cover every transaction on your account regardless of which e-wallet you use. DANA, OVO, and GoPay deposits and withdrawals are all subject to the same conditions.

We post updates to these terms on this page before they take effect. Continuing to use your account after an update is posted means you accept the revised conditions.

If your account is suspended, your balance is held securely. You can contact support to request a review; verified balances are returned to your registered e-wallet after the review is complete.

Log in, go to the Help section in your dashboard, and submit a data request. We will respond within the timeframe required by applicable local law in Indonesia.

These terms apply to all accounts where access is permitted under local law. Availability depends on your region; if you are unsure, check the eligibility section in your account settings.

Check your e-wallet transaction history for a confirmation reference, then contact our support team via live chat with that reference number. We will trace the payment and update your account.